To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
How soon will I get my refund?
- Once a return is received, processed, and credited, you will receive an email confirmation.
- Your banking institution may take up to 7-10 working days for this to be applied to your account.
What items are returnable?
Purchases made on gokyo can be returned with an original receipt within 14 days of delivery. Purchases returned within this time frame will be refunded in the original form of payment.
Terms for returning your gokyo product:
- The item(s) must be unused, unwashed, and in its original condition with tags attached.
- Gift Returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause.
Are there any charges for return?
- Returns are free on gokyo.
- Original shipping charges are non-refundable.